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Privacy Policy

Last updated: December 31, 2025

Contents

Your Privacy Matters

At Stayza, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

1. Introduction

Stayza ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our platform, website, and services.

By using Stayza, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile photo, bio, business name (for Realtors)
  • Verification Information: Government-issued ID, business registration (CAC for Realtors)
  • Payment Information: Credit card details, bank account information (processed securely via Paystack)
  • Property Listings: Property details, photos, amenities, availability
  • Communication Data: Messages, reviews, support inquiries

2.2 Information Automatically Collected

  • Usage Data: Pages viewed, features used, time spent on platform
  • Device Information: IP address, browser type, device type, operating system
  • Location Data: Approximate geographic location based on IP address
  • Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use collected information for the following purposes:

  • Provide Services: Process bookings, manage listings, facilitate payments
  • Account Management: Create and maintain your account, authenticate users
  • Communications: Send booking confirmations, updates, notifications
  • Customer Support: Respond to inquiries, resolve disputes, provide assistance
  • Safety and Security: Detect fraud, prevent abuse, ensure platform integrity
  • Personalization: Customize your experience, recommend properties
  • Analytics: Analyze usage patterns, improve services, develop new features
  • Marketing: Send promotional materials (with your consent, opt-out available)
  • Legal Compliance: Comply with laws, regulations, and legal requests

4. Information Sharing and Disclosure

We do not sell your personal information. We share information only in the following circumstances:

4.1 With Other Users

  • When you book a property, your name and contact information are shared with the Realtor
  • Realtors' business information and property details are visible to Guests
  • Reviews and ratings you post are publicly visible

4.2 With Service Providers

We share information with third-party vendors who help us operate:

  • Paystack: Payment processing and transaction management
  • Resend: Email delivery and transactional emails
  • Cloud Hosting: Data storage and server infrastructure
  • Analytics Tools: Usage analytics and performance monitoring

4.3 Legal Requirements

We may disclose information to comply with legal obligations, respond to lawful requests from authorities, protect our rights, or investigate fraud and security issues.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: Data transmitted over HTTPS/TLS, sensitive data encrypted at rest
  • Access Controls: Role-based permissions, limited employee access
  • Secure Payments: PCI-DSS compliant payment processing via Paystack
  • Regular Audits: Security assessments and vulnerability scanning
  • Password Security: Passwords hashed using bcrypt

While we strive to protect your information, no security system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics

When you close your account, we may retain certain information for legal, regulatory, or legitimate business purposes. You can request deletion of your data (subject to legal requirements).

7. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing emails (link provided in emails)
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@stayza.pro. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality (login, sessions)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Track usage and performance (Google Analytics, etc.)
  • Marketing Cookies: Deliver relevant ads and measure campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services:

  • Paystack: Payment processing (see Paystack's privacy policy)
  • Resend: Email delivery service
  • Social Media: Links to social media platforms

These services have their own privacy policies. We are not responsible for their privacy practices. Please review their policies before using these services.

10. Children's Privacy

Stayza is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use after changes indicates acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Stayza Data Protection Officer

Email: privacy@stayza.pro

Support Email: support@stayza.pro

Phone: +234 (0) XXX XXX XXXX

Address: Lagos, Nigeria

By using Stayza, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.